Case study
A Fintech business: improving retention through leadership
The client
An international fintech business that had experienced rapid growth after the success of its innovative technology.
The brief
Following a period of rapid expansion from 10 to 150 employees in three years, the client aimed to scale further to 250 employees over the next 18 months. They needed to address high staff turnover, especially among senior hires, while maintaining their entrepreneurial, start-up culture through growth.
What we did
Hire the right people
We conducted interviews with key stakeholders to define what ‘good talent’ looked like within the company’s goals and values. A bespoke, forward-looking hiring framework was developed to ensure more rigorous and objective recruitment. This framework was then embedded across the business through a ‘train the trainer’ program rolled out in four key regions.
Develop leadership capability
We coached the leadership team, most of whom were experts but had little experience in people management. Our one-on-one coaching sessions focused on increasing self-awareness and leadership skills. We also introduced learning circles for managers, helping them build a toolkit and improve their effectiveness in leading teams.
Retain the start-up culture
The framework and leadership coaching were designed to enhance individual capability while avoiding processes that would stifle the company’s innovative and fast-paced culture. Our approach fostered diversity and creativity without imposing rigid structures.
The results
1.
The business continued to grow as forecast, with all new hires retained since the program’s completion.
2.
95% of employees would recommend their managers to colleagues, and all senior leaders reported significant improvement in their ability to contribute effectively to the business.
3.
The company introduced a peer-to-peer coaching initiative with Indigogold’s support and has begun a ‘culture check’ to ensure continued innovation and creativity.
What our client had to say
The coaching gave me reassurance about letting go of some of the stuff on my plate. Rather than having to be everywhere at once, I can trust my network of managers to role model the culture we need.
Senior Leader
The coaching was a revelation – and also really challenging. I’ve got a much clearer idea of my role within the business and how I can help it succeed.
Manager
More than just training them, Indigogold have helped create an agile, connected, and confident leadership team who feed off each other and grow to meet new challenges. They ‘read the room’ immediately when they came into the business and have gone about the work with a purposeful informality that has made it land well and stick even better.
CEO
In summary
Indigogold supported an international fintech company in its rapid expansion by refining its hiring processes, developing leadership capability, and retaining its start-up culture. The result was sustained growth, improved leadership, and greater employee satisfaction.
